Refund Policy
We will credit you for any bottle of wine that is flawed, that you don’t enjoy, or that was damaged during shipment (except due to adverse weather conditions). Please call us at (806) 318-8301 or email us at info@vinadorwine.com to arrange for return or refund.
Overview
If your shipment arrived damaged, please take photos of the packaging and the bottles as soon as you are aware of the damage.
Our refund and returns policy is through 14 days from delivery. If over 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
Refunds
To refund we will apply a credit to your credit card or original method of payment for the purchase price and shipping charges.
Gifts
If the item was a gift and shipped directly to you, you’ll receive a gift credit for the value of your damaged wine.
Shipping returns
To return your wine, you should mail it in its original packaging to: 2007 Lamesa Hwy, Brownfield, TX 79316.
Wine Club Cancellatoin
Viñador Founders Club wine clubs are a 1-purchase commitment. You may cancel by emailing a request to cancel to info@texasvinecountry.com. Once cancelled, your Founders Club membership with the free box of wine every year can never be reinstated.
Need help?
Contact us at info@vinadorwine.com for questions related to refunds and returns.